5rr5 Privacy Policy

Welcome to the 5rr5 Privacy Policy

At 5rr5, we understand that your privacy matters. This Privacy Policy explains in clear terms what personal information we collect from you when you use the 5rr5 platform, how we use and store that information, when and with whom we share it, and what rights you hold over your own data. By accessing and using 5rr5, you agree to the practices described in this document.

5rr5 is Bangladesh's trusted online casino and sports betting destination. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all major cities. Because we process financial transactions through bKash, Nagad, Rocket, Upay, and other payment channels, handling your data responsibly is both a legal obligation and a core part of how we earn your trust every day.

This policy applies to all services offered under the 5rr5 brand, including the website, mobile experience, and any related digital services. If you have questions about how we handle your information, please reach out to us at the contact address provided at the end of this document.

1. Information We Collect

We collect information necessary to deliver a safe, personalised, and compliant gaming experience. The categories of data we collect fall into two groups: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address (city, district, postcode) within Bangladesh
• Government-issued identification documents submitted during account verification
• Payment information including bKash wallet number, Nagad number, Rocket number, bank account details, or card details

Information Collected Automatically

When you browse or interact with 5rr5, our systems automatically collect certain technical and behavioural data to ensure the platform works correctly and securely:

• IP address, device type, operating system, and browser version
• Pages visited, session duration, and in-platform click patterns
• Betting history, game selections, wager amounts, and wagering activity timestamps
• Cookie identifiers and similar tracking technologies (see Cookies section below)

2. How We Use Your Information

The personal data collected by 5rr5 is used solely for legitimate operational purposes. We do not use your data for any purpose that has not been disclosed in this policy. Specifically, we use your information to:

• Create and manage your 5rr5 player account and authenticate your identity
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Verify your age to ensure compliance with the 21+ responsible gaming requirement
• Deliver personalised bonuses, promotions, and game recommendations relevant to your activity
• Detect and prevent fraud, money laundering, unauthorised access, and other security threats
• Comply with applicable legal obligations and respond to lawful requests from regulatory authorities

We may also use aggregated and anonymised data — which cannot identify you personally — for internal analytics and platform improvements. This aggregated data is not subject to the restrictions in this policy.

3. Cookies and Tracking Technologies

5rr5 uses cookies and similar tracking technologies to provide a seamless browsing experience, maintain session states, and understand how users interact with the platform. A cookie is a small text file stored on your device by your web browser when you visit our site.

Essential Cookies

These cookies are strictly necessary for the website to function. They include session management cookies that keep you logged in as you navigate the platform, security tokens that protect your account from cross-site request forgery, and load-balancing cookies that ensure stable performance. You cannot opt out of essential cookies without disabling the platform entirely.

Analytics Cookies

We use analytics cookies to understand which pages are most visited, how long players stay, and which features generate the highest engagement. This data is used solely to improve your experience on 5rr5 — for example, making popular cricket betting markets easier to access during BPL and T20 season, or optimising the slots lobby layout.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some features of the 5rr5 platform operate.

4. Data Sharing and Disclosure

5rr5 does not sell, rent, or trade your personal data to external parties for their own commercial purposes. However, there are specific, limited circumstances in which we may share your information with trusted third parties:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket, and Upay) to facilitate your deposits and withdrawals — these partners receive only the minimum data required to complete the transaction
• Identity verification and KYC service providers, who assist us in confirming that account holders meet the 21+ age requirement and are genuine Bangladesh-resident players
• Game software providers whose platforms are integrated into 5rr5, limited to session data and game-play identifiers necessary for fair-game delivery
• Law enforcement agencies, regulators, or courts when we are legally required to disclose information, or when disclosure is necessary to protect our rights, prevent fraud, or ensure user safety

All third-party partners who handle your data are contractually bound to process it only for the specified purpose and to maintain adequate security standards consistent with the protections described in this policy.

5. Data Retention

5rr5 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, and dispute-resolution obligations. Account data including transaction records, verification documents, and betting history is typically retained for a minimum period required by applicable financial regulations, which may extend up to seven years after your last account activity.

When data is no longer required for any lawful purpose, we securely delete or irreversibly anonymise it. If you close your account, we will cease active processing of your data immediately, but may retain certain records in accordance with applicable retention periods.

6. Security Measures

5rr5 employs a layered security architecture to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, firewalls and intrusion detection systems, two-factor authentication (2FA) options for player accounts, and regular security reviews and penetration testing.

While we implement best-practice security controls, no digital platform can guarantee absolute security against all threats. We therefore encourage you to use a strong, unique password for your 5rr5 account, enable 2FA where available, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

7. Your Rights Over Your Personal Data

As a 5rr5 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances you may request deletion of your data, subject to legal retention obligations
• Right to restrict processing — you may request that we limit how we use your data while a complaint or correction request is being reviewed
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing already carried out

To submit a data rights request, email [email protected] with the subject line 'Data Rights Request' and include your registered username or mobile number so we can locate your account promptly.

8. Payments and Financial Data

5rr5 supports instant deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other trusted payment channels widely used across Bangladesh. When you initiate a financial transaction, the relevant payment data is transmitted directly to our payment partners using encrypted channels. 5rr5 does not store full card numbers or mobile banking PINs on its own servers.

Transaction histories — including deposit amounts, withdrawal requests, and bonus activity — are retained as part of your account record in accordance with the data retention rules described in Section 5 above. These records may be required to resolve disputes, verify bonus wagering requirement compliance, or respond to regulatory enquiries.

9. Age Restriction and Player Protection

5rr5 is strictly a platform for adults. You must be 21 years of age or older to register an account and participate in any betting or gaming activity on this platform. This requirement applies to all players regardless of location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or any other city or district.

As part of our KYC process, we collect and verify age-related identity documents to ensure that no player under 21 can access real-money gaming features. Any account found to belong to a minor will be suspended immediately and all associated funds frozen pending investigation. We are committed to keeping gambling away from underage individuals and take this responsibility seriously.

10. Changes to This Privacy Policy

5rr5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 5rr5 after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your information.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5rr5 handles your personal data, please contact our dedicated privacy support team. We take all privacy enquiries seriously and aim to respond within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected] — Please include your registered username and a brief description of your enquiry so our team can assist you as efficiently as possible.